Privacy Policy

This policy applies to people who use:

• the Seer Stone Chat website,
• the Seer Stone Chat iOS app,
• the Seer Stone Chat Android app, and
• our services as a guest user, free account user, or premium subscriber.

We collect the following categories of information.

We do not intentionally collect or store:

• your plaintext password,
• your full credit card number or bank details,
• precise GPS location,
• your contacts,
• your photos or files from your device, or
• device identifiers beyond standard technical request information needed to run the service.

Passwords are handled by Supabase authentication systems and are not accessible to us in plaintext.

We use personal information to:

• create and manage your account,
• authenticate you and keep you signed in,
• provide chat responses and scripture-based features,
• process your questions and conversation context through OpenAI,
• save and display conversation history where that feature is available,
• enforce prompt limits and prevent abuse,
• process premium subscriptions and manage billing status,
• improve suggested questions and product functionality,
• troubleshoot errors, maintain security, and monitor service health,
• respond to support requests and privacy requests, and
• comply with legal obligations.

We do not sell your personal information. We do not use your data for third-party advertising. We do not share your information for cross-context behavioral advertising.

If you are in the European Economic Area, the United Kingdom, or another place with similar privacy laws, we generally process your information on the following legal bases:

• To perform a contract with you: for example, to create your account, provide chat responses, maintain your subscription, and save account features you request.
• Our legitimate interests: for example, to secure the service, prevent abuse, debug issues, improve reliability, and understand how the service is being used at a high level.
• Your consent: where consent is required, such as when you voluntarily provide optional profile details or where local law requires consent for certain storage or processing.
• Legal obligations: where we need to keep or disclose information to comply with law, regulation, accounting rules, or lawful requests.

We share information only when needed to run the service, comply with law, or protect rights and safety.

We keep information only as long as needed for the purposes described in this policy, unless a longer period is required by law.

• Active accounts: We keep account and chat-related data while your account is active.
• Deleted accounts: When you delete your account, deletion is immediate and permanent from our active systems for account data, profile data, and associated chat history. There is no grace period.
• Guest rate-limit data: IP-based guest rate-limit records are kept for up to 24 hours and then automatically purged.
• Conversation history: Retained while the account is active and deleted when the account is deleted.
• Subscription and transaction records: Some billing, tax, accounting, fraud-prevention, or legal compliance records may be retained for longer if we are required to keep them.
• Support emails and privacy requests: Retained as long as reasonably needed to respond, document the request, and comply with law.

You can:

• update your email, display name, or avatar information in your account settings where available,
• cancel a premium subscription through the available billing tools,
• stop using the service at any time, and
• delete your account if you want your account data removed.

If you delete your account, the deletion happens right away. If you want a copy of your information before deleting your account, contact us first at support@seerstonechat.com.

Depending on where you live, you may have privacy rights that include the right to:

• know what personal information we collect,
• access a copy of your information,
• correct inaccurate information,
• delete your information,
• receive your information in a portable format,
• object to or restrict certain processing,
• withdraw consent where processing is based on consent, and
• complain to a regulator or data protection authority.

We will not discriminate against you for exercising privacy rights that the law gives you.

Seer Stone Chat is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we collected personal information from a child under 13, we will delete it as quickly as reasonably possible. If you believe a child under 13 has provided personal information to us, please contact support@seerstonechat.com.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These measures include things like:

• HTTPS encryption in transit,
• authenticated sessions and token-based access controls,
• secure cookie handling on the web,
• secure storage for mobile authentication tokens,
• signature verification for Stripe webhooks,
• input validation and abuse protections, and
• controlled access to backend secrets and infrastructure.

No system is perfectly secure, and we cannot guarantee absolute security. If you believe your account or information may have been compromised, contact us right away at support@seerstonechat.com.

If we become aware of a security breach that results in the unauthorized access, disclosure, or loss of your personal information, we will:

• investigate the incident promptly and take steps to contain it;
• notify affected users by email or in-app notice without unreasonable delay, and in any event within the timeframes required by applicable law;
• notify any applicable regulatory authorities as required by law; and
• provide a description of the nature of the breach, the types of information involved, the steps we are taking to address it, and recommendations for steps you can take to protect yourself.

Utah law requires notification within 60 days of discovering a breach. Where other laws apply, such as GDPR, we will comply with the applicable notification requirements, including the 72-hour notification obligation to supervisory authorities where required.

Seer Stone Chat and our service providers primarily process data in the United States. That may include processing through providers such as Supabase, Stripe, OpenAI, and Vercel, and infrastructure used by those providers.

If you access the service from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our providers operate. Where required, we rely on appropriate contractual or legal transfer mechanisms made available by our service providers.

We may update this Privacy Policy from time to time. If we make a material change, we will provide notice by email, in-app notice, or by posting an updated version with a new effective date.

Your continued use of the service after an updated policy takes effect means you accept the revised policy, to the extent allowed by law.

This Privacy Policy is governed by the laws of the State of Utah, United States, to the extent permitted by applicable privacy law.

If you are making a privacy request, please include enough detail for us to understand your request and verify your identity.